Responsible Gaming

Our Responsible Gaming Philosophy

At Sleroma Casino Hotel Resort, we are committed to promoting responsible gaming practices. We believe that gambling should be an enjoyable form of entertainment, not a way to make money or escape from problems. Our goal is to provide a safe, supportive environment where our guests can enjoy our gaming offerings responsibly.

Responsible Gaming Measures

We have implemented several measures to promote responsible gaming:

• Staff training in responsible gaming awareness and intervention
• Self-exclusion programs for guests who wish to limit their access to gaming
• Voluntary spending limits that can be set on gaming accounts
• Time notification features to help guests track their playing time
• Prominent display of responsible gaming information throughout our casino
• Strict age verification procedures to prevent underage gambling

Recognizing Problem Gambling

Problem gambling can affect anyone. Here are some signs that may indicate gambling is becoming a problem:

• Spending more time or money on gambling than intended
• Feeling restless or irritable when not gambling
• Gambling to escape problems or relieve feelings of helplessness, guilt, or depression
• Lying to family members or others to hide gambling activities
• Jeopardizing or losing important relationships, job opportunities, or educational pursuits because of gambling
• Relying on others to provide money to relieve desperate financial situations caused by gambling

Self-Assessment

If you are concerned about your gambling habits, ask yourself these questions:

• Have you ever tried to cut down or stop gambling but couldn't?
• Do you hide your gambling from others?
• Have you ever gambled until your last dollar was gone?
• Have you ever borrowed money to finance gambling?
• Has gambling caused you any financial problems?
• Have you ever felt remorseful after gambling?

If you answered "yes" to any of these questions, we encourage you to speak with one of our responsible gaming advisors or seek help from one of the resources listed below.

Setting Limits

We encourage all guests to set personal limits before they begin to play:

• Time Limits: Decide how long you will play before you start.
• Monetary Limits: Decide how much money you are willing to lose before you begin.
• Win Limits: Decide what amount of winnings would satisfy you, then stop when you reach it.

Resources for Help

If you or someone you know needs help with problem gambling, these resources are available:

• National Problem Gambling Helpline: 1-800-522-4700
• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare: www.gamcare.org.uk
• Sleroma Resort Responsible Gaming Team: Available 24/7 at the Responsible Gaming Information Center in our casino or by calling extension 5522 from your room.

Our Commitment

Sleroma Casino Hotel Resort is committed to the highest standards of responsible gaming. All of our staff undergo regular training to identify signs of problem gambling and to provide appropriate assistance. We regularly review and improve our responsible gaming policies and procedures to ensure we are providing the safest possible environment for our guests.

If you have any questions or concerns about our responsible gaming policies, please contact our Responsible Gaming Manager at [email protected] or speak with any member of our casino management team.