Privacy Policy

Privacy Policy

Last Updated: February 15, 2025

At Sleroma Casino Hotel Resort ("Sleroma," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our resort.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

We may collect several types of information from and about users of our services, including:

• Personal Information: Information that identifies you personally, such as your name, postal address, email address, telephone number, date of birth, passport or ID details, payment information, and any other identifier by which you may be contacted online or offline.
• Reservation Information: Details about your stay, including arrival and departure dates, special requests, and preferences.
• Gaming Information: Data related to your gaming activities, including your player card information, gaming preferences, and transaction history.
• Technical Information: Information about your internet connection, the equipment you use to access our services, and usage details.
• Location Information: Information about your location if you use our mobile applications or enable location services.

2. How We Collect Information

We collect information from you in several ways:

• Direct Interactions: Information you provide when you make a reservation, create an account, sign up for our loyalty program, participate in promotions, or communicate with us.
• Automated Technologies: Information collected automatically as you navigate through our website or use our services, including usage details, IP addresses, and information collected through cookies and other tracking technologies.
• Third Parties: Information we may receive from third parties, such as business partners, subcontractors, booking platforms, and payment service providers.

3. How We Use Your Information

We may use the information we collect about you for various purposes, including:

• To provide, maintain, and improve our services.
• To process reservations, payments, and refunds.
• To personalize your experience and deliver content that may be of interest to you.
• To communicate with you, including responding to your inquiries and providing customer support.
• To send promotional materials and information about special offers and events.
• To monitor and analyze usage patterns and trends to improve our services.
• To comply with legal obligations, including anti-money laundering regulations and responsible gaming requirements.
• To protect our rights, property, or safety, and that of our guests and others.

4. Disclosure of Your Information

We may disclose personal information that we collect or that you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To fulfill the purpose for which you provided it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• To enforce our terms and conditions and other agreements.
• To protect the rights, property, or safety of Sleroma, our guests, or others.

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls, and any payment transactions will be encrypted.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our services. Any transmission of personal information is at your own risk.

6. Your Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. You can:

• Opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each communication.
• Access, correct, or delete your personal information by contacting us as described in the "Contact Us" section below.
• Set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

7. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Sleroma Casino Hotel Resort
Fjord Road 75
Aurland, Norway
Email: [email protected]
Phone: +47 XXX XX XXX